Recently, Apple has given clarifications on two alleged controversies - one related to the aluminium unibody and the other related to some scratches. Some consumers had raised issues regarding the durability of the aluminium unibody design of the iPhone 17 Pro and iPhone 17 Pro Max, against which Apple stated the aluminium unibody was specifically selected for its heat performance and is tough but may develop slight wear relative to the titanium finishes employed by other models.
For the issue related to scratches seen in recently launched iPhone 17 Pro, Pro Max, and iPhone Air, which even started being referred to as ‘scratchgate’, Apple cited that these scratches
were not true scratches, but a material transfer. According to the company, worn-out MagSafe charger risers in the retail stores have eventually transferred material to the surface of the iPhones. These marks will actually look like scratches, but are actually removable. Apple is evaluating the issue and trying to fix this problem in its retail stores. These include replacing or servicing MagSafe stands to avoid further material transfer to the back side of the phone.
In addition, there are some concerns raised by users regarding the durability of the raised camera edges of the iPhone 17. Apple clarified that raised camera edges are meant for the protection of the device’s camera, but they can develop minor abrasions over time. This is a normal phenomenon that most iPhone models face over time.
Thus, Apple recommends using protective cases for the devices and avoiding sharp objects to prevent any further marks. Although the "scratchgate" problem has recently been seen among various consumers, the company emphasises the need for gentle handling and store maintenance on premium units for models like the iPhone 17.
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