Refund & Cancellation Policy

Overview

AL Circle is a global virtual ecosystem for the aluminium industry and a B2B marketplace connecting manufacturers, suppliers, and buyers worldwide — offering trade networking, market reports, industry insights, price trends, real-time news, and analysis across the value chain.

All sales are final. No refunds or cancellations are provided once payment has been made, except where explicitly stated below.

Our Products & Refund Terms

I. Paid Reports & Publications

• All report purchases are delivered digitally (PDF or online access) unless otherwise stated.
• Once payment is received, the purchase is final and non-refundable.

II. Subscriptions (AL News / AL Biz / AL Learn)

• Subscriptions are billed in advance for the selected period (monthly/annual).
• You retain access until that date. No partial-period or pro-rated refunds are issued for time already paid for.

III. Courses & Certifications (AL Learn)

• Course fees are non-refundable once course materials or session links have been accessed or issued.
• If a scheduled live session is cancelled or rescheduled by AL Circle, you will be offered a make-up session or credit toward a future course — no cash refund.

Exceptions

We will investigate and, where confirmed, correct the following — these are the only cases eligible for a refund or credit:

• Duplicate charges — you were billed more than once for the same order.
• Failed or unconfirmed transactions — payment was deducted but the order/subscription was not activated.
• Technical error on our end — you were charged an incorrect amount due to a pricing or system error.

Report such issues to support within 7 days of the transaction with proof of payment (transaction ID / bank statement).

Support

For any query regarding this policy, reach out to us:

• support@alcircle.com

AL Circle reserves the right to update this policy at any time. Changes will be posted on this page with a revised "Last Updated" date.